How quickly can a remote session start?

Same-day during business hours. Most consumer issues resolve within a 30-60 minute session.

Is remote support secure?

Yes — sessions only run while you are watching and end the moment you close the window. We never install permanent remote tools without permission.

What happens if remote cannot fix it?

We hand off to our local bench at Arab Computer Repair or schedule an on-site visit through Alabama Computer Service.

Do you support Mac and Windows?

Both — plus Microsoft 365, Google Workspace, and the usual small-office software stack.

Is there a long-term contract?

No contract for one-off remote sessions. Business support plans are month-to-month.

What We Fix Remotely — and What We Refer to Bench

Alabama Computer Support is a remote-first practice. The list below is split cleanly into two groups: tickets we solve over a secure screen-sharing session without anyone leaving their desk, and tickets that need a bench — which we route to our trusted Arab bench. Both queues are priced honestly and quoted before any work.

Solved Over a Remote Session

Virus and malware removal — Adware, browser hijackers, ransomware triage, and the fake “Microsoft support” popup chain — closed out over screen-sharing with account audits included.
Slow computer repair and speed optimization — Software-side performance work: bloat removal, startup cleanup, Windows state repair, driver cleanup. If the root cause turns out to be hardware, we stop and refer to bench.
Network troubleshooting and connectivity issues — Home router, Wi-Fi, VPN, and printer-on-the-network tickets. Most of these resolve remotely; the rare cases that need wiring or hardware swap go to on-site referral.
Business IT support and maintenance — Monthly retainer coverage for small offices, patch management, user-account fixes, Microsoft 365 / Google Workspace troubleshooting, and the day-to-day helpdesk tickets that do not require a truck roll.

Referred to the Arab Bench

Hard drive replacement and upgrades — Physical drive swaps, SSD upgrades, RAM upgrades. Handed off to the bench with a written intake note so the technician already knows the history.
Data recovery from damaged or failing drives — Imaging-first handling of mechanically failing drives. Clean-room escalation through bench partners when warranted. Every recovery attempt quoted in writing before any work.
Laptop screen repair (select machines only — confirm fit before drop-off) — Bench-handled on a vetted model list. Confirm panel availability before shipping or dropping off.

Peripheral and Device Setup

Connectivity-related device setup is part of any remote troubleshooting session — a printer being added to a freshly fixed network, a tablet signed in during a user-account ticket, an accessory paired as part of a workstation fix. As a stand-alone scheduled call, general peripheral setup is not something we book separately.

Remote Session Pricing

Remote session: $40 per 15-minute block
Small-business monthly retainer: from $85/month
Bench-referred work: priced by the bench, quoted in writing before any labor

Start a Session

Chad Sanders · 256-550-1988 · 235 Guntersville Rd, Arab, Alabama 35016

A phone call opens the session. We decide remote vs bench within the first few minutes — remote if it is solvable without hands on the machine, bench if it is not. Either way, the path is clear before anyone is billed.